4. Service organizations claim that keeping all checkout counters operated would result in ______
A) demands by cashiers for a pay raise
B) insignificant benefits for the customers
C)a rise in the price for providing service
D) the need to purchase more expensive equipment
5. The old-style hotel porters disappeared mainly because______.
A) few people are willing to do that kind of job
B) machines are more reliable than human beings
C) the personal touch is no longer appreciated
D) automation has provided cheaper alternatives
6.The writer suggests that a customer ____.
A) be patient when queuing before checkout counters
B) put up with the rude manners of the staff
C) try to control his temper when ill-treated
D) go to other places where good service is available
D B D C D D
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