四 投訴信 (A Letter of Complaint)

　　在人們的生活中經(jīng)常會(huì)發(fā)生一些事情，比如消費(fèi)利益受損、正常生活和工作受到干擾等等令人傷腦筋的事情，有時(shí)寫(xiě)封投訴信不失為一個(gè)解決的辦法。

　　投訴信通常包括以下幾個(gè)方面的內(nèi)容：說(shuō)明投訴的原因并表示遺憾;實(shí)事求是地闡述問(wèn)題發(fā)生的經(jīng)過(guò)，切記不要夸大其詞;指出問(wèn)題引起的后果;提出批評(píng)及處理的意見(jiàn)或敦促對(duì)方采取措施或者提出所希望的賠償以及補(bǔ)救方式。

　　寫(xiě)作“三步走”：說(shuō)明投訴問(wèn)題->描述具體情況->期待解決方案

　　提示：寫(xiě)投訴信時(shí)語(yǔ)氣要冷靜、鄭重、克制，不必過(guò)于禮貌。但也要就事論事，不能進(jìn)行人身攻擊。同時(shí)，在描述問(wèn)題時(shí)盡量采用被動(dòng)句式，使描述更加客觀(guān)合理。

　　Directions:

　　You bought a digital camera in a store last week, and you have found that there is something wrong with it. Write a letter to the store manager to explain the problem, express your complaints and suggest a solution.

　　You should write about 100 words on ANSWER SHEET 2.

　　Do not sign your own name at the end of the letter. Use "Li Ming" instead.

　　Do not write the address.

　　范文：

　　Dear Manager,

　　I venture to write to complain about the quality of the digital camera I bought last Friday at your store. During the five days the camera has been in my possession, problems have emerged one after another. For one thing, the screen is always black, making the camera no different from a traditional one. For another, the battery is distressing as it supports the camera's operation for only two hours. Therefore, I wish to exchange it for another camera or declare a refund. I will appreciate it if my problem receives due attention.

　　Yours,

　　Li Ming

　　譯文：

　　尊敬的經(jīng)理：

　　我冒昧給你寫(xiě)這封信，投訴我上周五在您商店里購(gòu)買(mǎi)的數(shù)碼相機(jī)的質(zhì)量問(wèn)題。購(gòu)買(mǎi)至今的五天中，各種問(wèn)題一個(gè)接一個(gè)地出現(xiàn)。一方面，相繼屏幕總是黑屏，我們使用起來(lái)仿佛和傳統(tǒng)相機(jī)沒(méi)有區(qū)別。另一方面，電池的狀況也不盡人意，只能支持相機(jī)工作兩個(gè)小時(shí)。因此，我希望可以換一個(gè)相機(jī)，否則我要求退款。我希望這個(gè)問(wèn)題能夠得到足夠的重視。

　　謹(jǐn)上，

　　李明

　　閃光詞匯及詞組：

　　venture: v. 冒昧，斗膽

　　in sb's possession: 擁有

　　emerge: v. 顯現(xiàn)出來(lái)

　　one after another: 一個(gè)接一個(gè)

　　make sth no different from sth: 使...和...沒(méi)有區(qū)別

　　distressing: adj. 令人苦惱的，使人痛苦的

　　萬(wàn)能句型：

　　I venture to write to complain about...

　　For one thing... For another...

　　Therefore, I wish to exchange it for another ... or I declare a refund