2007年大學(xué)英語四六級(jí)講義——四級(jí)寫作（下）

　　大家看下面的實(shí)例，體會(huì)一下導(dǎo)游解說詞和旅游指南的寫作特點(diǎn)：

　　實(shí)例----2004年6月真題

　　Directions: For this part, you are allowed 30 minutes to write a composition entitled A Brief Introduction to a Tourist Attraction. You should write at least 120 words according to the following guidelines:

　　Your role: a tour guide

　　Your audience: a group of foreign tourists

　　Your introduction should include:

　　● some welcoming words

　　● the schedule for the day

　　● a description of the place the tourists will be visiting (e.g. a scenic spot or a historical site, etc.)

　　You should make the introduction interesting and the arrangements for the day clear to everybody.

　　Model Composition

　　A Brief Introduction to a Tourist Attraction

　　Good morning, ladies and gentleman, welcome to Beijing. To begin with, I would like to introduce myself: I am the tourist guide from China Travel Service and it’s great honor to stay here with all of you for a whole day. Just as the old saying goes, “It is always a pleasure to greet a friend from afar”, so I hope all of you will enjoy yourselves during this trip.

　　The following is the schedule for the day. The first spot we are going to visit is the Great Wall, the grandest fortification in ancient China. The next sight to look around is the Ming Tombs, which are the best-preserved tombs for 13 emperors in Ming Dynasty more than one thousand years ago. In the afternoon, we will go to the Summer Palace, the royal park for Chinese ancient emperors.

　　Currently we are on the way to the Great Wall. Dating back to the seventh century B.C., the Great Wall was constructed by respective states for fortifying against invasion of neighboring states. By the reasons of long history and its length, it becomes one of the eight wonders in the world and represents the highest wisdom and crafts. From the top of the Great Wall, we can enjoy a magnificent view of continuous mountains, green trees and blooming wild flowers. It is no doubt that one says, “He who has never been to the Great Wall is not a true man”.

　　Above is the introduction to our arrangement. If you have any questions, please feel free to ask me at any time.

　　申訴信、投訴信、邀請(qǐng)信和給報(bào)社專欄信

　　當(dāng)交易過程中出現(xiàn)問題時(shí)，客戶就會(huì)寫封申訴信給有關(guān)的商家或機(jī)構(gòu)要求彌補(bǔ)或賠償。寫申訴信時(shí)，應(yīng)把問題講清楚，而不要諷刺挖苦，應(yīng)保持理性、溫和、有禮的態(tài)度，有理有節(jié)。對(duì)有關(guān)人或部門要做正面評(píng)價(jià)，注重禮貌。

　　在寫申述信時(shí)，要注意下列事項(xiàng)：

　　² 先簡要清楚介紹交易背景，如交易時(shí)間、地點(diǎn)、商品名稱、尺寸和顏色或服務(wù)項(xiàng)目，以及交易當(dāng)事人。

　　² 詳盡解釋申訴信的目的，包括交易過程中的出現(xiàn)的問題以及自己的不滿。所用語言應(yīng)該理性、自然、溫和、有禮。

　　² 最后，提出自己的補(bǔ)救方法。

　　當(dāng)寄信人所買的商品或接受的服務(wù)有問題，需要某些調(diào)整，例如更換、維修、退貨或退款時(shí)，就會(huì)寫封投拆信給有關(guān)商家或機(jī)構(gòu)。投拆信(Claim letter) 和申訴信(Complaint letter)不同的地方在于投拆信有保證書或保單之類的理賠證據(jù)為保障，故收信人要按照規(guī)定予以合理賠償。而申訴信則視讀信人是否愿意給申訴人一個(gè)交代而定。

　　邀請(qǐng)信在四級(jí)往年題目里曾經(jīng)考過，其特點(diǎn)是要熱情，一般分為兩部分內(nèi)容：一是寫明什么事、在什么時(shí)間、什么地點(diǎn)邀請(qǐng)人出席;二是為什么邀約對(duì)方以及一些期待、盼望之類的話。寫作時(shí)應(yīng)注意以下幾點(diǎn)：

　　² 時(shí)間、地點(diǎn)要具體

　　² 寫明原因和目的

　　² 習(xí)俗禮節(jié)要注意

　　² 格式稱呼要講究

　　很多報(bào)刊設(shè)立專欄，為生活中的一些問題提供建議和解決辦法。人們可以向某專欄作家求助，也可以就某個(gè)問題發(fā)表自己的看法。在寫專欄文章時(shí)，口語文體稍多一點(diǎn)，就如同和某個(gè)人對(duì)話。在文體方面，也可以多些變化。當(dāng)然寫專欄文章，稱呼是確定的，即Dear Editor。

　　大家看下面的實(shí)例，體會(huì)這幾種信件的寫法：

　　實(shí)例1 申訴信

　　Model Composition

　　Dear Mr. Smith,

　　Your printing quality is excellent, but delivery is not. We expect our printing orders to be on time. Recently, our orders have been delivered to us from two to five days later than the time promised. This practice has got to stop.

　　We have been maintaining a mutual rewarding relationship. We receive outstanding service coupled with creativity. For instance, with the widget promotion you helped to develop the color theme for our marketing program and we appreciated that greatly. In return for your quality work, we have given all our business to you. Now that relationship is in jeopardy because of your untimely delivery of printing orders.

　　We know you can meet the deadlines. Your action of getting our printing requirements to us on time is greatly appreciated.

　　Sincerely,

　　Li Ming

　　分析：以上是Gloryfield Furniture Manufacturing Inc. 寫給Smith & Steven Printing Company 的申訴信, 信中提到Smith & Steven Printing Company經(jīng)常延誤送貨時(shí)間而給Gloryfield Furniture Manufacturing Inc.帶來損失。最后，Gloryfield Furniture 希望對(duì)方以后能夠準(zhǔn)時(shí)交貨。

　　實(shí)例 2 投訴信

　　Model Composition

　　Dear Customer Service Department,

　　Thank you for sending the above mentioned merchandise promptly. However, the merchandise No. 00712433, Model Name: Anta Sport, received on January 23rd, 2005, was found defective.

　　The merchandise mentioned above was fading. Based on the merchandise quality report given by your company, the sneaker is fade proof; and it is manufactured under strict quality control. Moreover, the sales agreement has clearly stated that any unsatisfactory transaction can be resolved in the way of exchanging the merchandise or refunding.

　　As the merchandises are the most demanded in the market and for the sake of our mutual benefit, your prompt actions are appreciated. I am looking forward to your reply.

　　Enclosed are copies of invoice and delivery order for your reference.

　　Yours truly,

　　Li Ming

　　分析：這是顧客向客戶服務(wù)部投訴的一封信。第一段清楚說明了有問題的商品的型號(hào)，交易時(shí)間。第二段提出解決問題的辦法和依據(jù)，要么更換，要么退錢。第三段表達(dá)出期待，當(dāng)然最后還要附上發(fā)票和其他證明依據(jù)。

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