考研英語小作文指導(dǎo)：破解應(yīng)用文寫作

（八）投訴信

1．寫作攻略
　　投訴信也叫抱怨信。一般是當(dāng)自己的正常生活受到騷擾、自己的利益受到侵害或當(dāng)社會(huì)規(guī)范有失規(guī)范時(shí)，用來表達(dá)不滿情緒和提出批評(píng)。所有的投訴信都有一個(gè)共同點(diǎn)，就是最終是要收信人解決問題，所以需要提出解決方案�？忌鷳�(yīng)該注意如果題目中沒有給出解決方案，那么就要根據(jù)投訴內(nèi)容中的不滿提出自己的解決方案。具體寫作步驟：
　　首段：表明來信所要投訴的問題，盡可能做到客觀禮貌，給讀者留下好印象，應(yīng)該記住讀信人不一定就是錯(cuò)誤的責(zé)任人，他的合作對(duì)事情的最后解決有著非常重要的作用。
　　主體段落：寫明投訴的原因、問題的經(jīng)過及產(chǎn)生的后果�？梢哉f具體的理由，也可以說問題的具體體現(xiàn)方式。
　　結(jié)尾段：提出解決方案，不需展開。這段應(yīng)體現(xiàn)書信的禮貌原則，可以用類似“如果你能……，我將十分感激”這樣的表達(dá)方式。還要注意做到公平、公正。
2．必背模版句型

I am writing to make a complaint about...
我寫信是為了投訴……

I am most reluctant to complain, but...
我非常不愿意投訴，但……

One annoying aspect of your service is...
你們的服務(wù)項(xiàng)目中一個(gè)令人不滿的地方是……

I have been pleased with your services for years, but now I feel very disappointed.
多年來我一直很滿意你們的服務(wù)，但現(xiàn)在我非常失望。

I would like to draw your attention to the problem/fault...
我想讓您知道這個(gè)問題/錯(cuò)誤……

I am writing to inform you that I find... unsatisfactory.
我寫信是為了告訴你我發(fā)現(xiàn)……令人非常不滿意。

I wish to express my dissatisfaction/disappointment about...
我想表達(dá)我對(duì)……的不滿/失望。

It would be highly appreciated if you could...
如果你能……我將萬分感謝。

I trust you will take my complaints seriously and...
我相信你會(huì)認(rèn)真對(duì)待我的投訴，并且……

I hope you will give due attention to this matter.
希望對(duì)此事你能給予足夠的重視。

I would like to get this matter settled by the end of this month.
我希望能在月底解決這事。

I could not be more satisfied if you can kindly...
如果你能……我將會(huì)非常滿意。

I would appreciate it very much if you could...
如果你能……我將非常感謝。
3．必背經(jīng)典范文

Dear Sir or Madam，
　　I am writing to inform you that I wish to move into a new room next semester. I would like to have a single room, because I find the present sharing arrangement inconvenient.
　　I am dissatisfied with my present roommate because of his inconsiderate behavior. For one thing, his friends are constantly visiting him; for another, he regularly makes calls at night. In addition, he often uses my things without asking for my permission. Under such circumstances, I find it difficult to concentrate on my studies, and I am falling behind in my assignments.
　　I believe you will agree that the only solution is for me to move into a room of my own, where I will be free from these kinds of distractions. I would be very grateful if you could arrange a single room for me, preferably not in the same building.

Sincerely yours,
Tom Williams

譯文

親愛的女士或先生：
我寫信來是告訴您下學(xué)期我想搬到一個(gè)新房間。我想要一個(gè)單獨(dú)房間，因?yàn)槲矣X得現(xiàn)在這樣合住非常不方便。
我之所以對(duì)我現(xiàn)在的室友不滿是因?yàn)樗�毫不顧及他人的行為。一方面，他老是有朋友來訪；另一方面，他夜里經(jīng)常打電話。另外，他經(jīng)常不經(jīng)過我允許就用我的東西。在這種情況下，我很難專心學(xué)習(xí)，現(xiàn)在我的成績(jī)已經(jīng)下降了。
我相信您肯定同意惟一的解決辦法就是我搬到單獨(dú)的房間，那樣就沒有什么干擾了。如果您能幫我安排一個(gè)單獨(dú)的房間，最好不要在目前這個(gè)樓里，我將萬分感謝。

您真摯的：湯姆•威廉姆